This information is for people applying to the EU Settlement Scheme.

You can make an appointment to have your ID document scanned and verified for you if you cannot use the EU Exit: ID Document Check app. The purpose of the scan is to confirm your identity so that you’ll be able to make an application to the EU Settlement Scheme.

You must not start your application for settled status before you attend your appointment.

In most cases you’ll not be asked to send your passport anywhere else during your application to the scheme.

This service is currently available at 13 locations around the UK.

Make an appointment

Contact the location to book an appointment to use this service. You’ll need to attend this appointment in person.

Once your ID document has been scanned you can make the rest of your application online later using a computer or any other device you choose to access the internet.

What to bring to your appointment

This service does not accept national identity cards. Only the ID documents listed above can be checked.

Where this service is available

See a full list of the locations that offer this service.


You may be charged to use this service. The service provider you use will tell you how much you’ll need to pay.

In some cases, you may need to attend a further appointment or send us your ID document for a decision to be made on your application. If this happens you will not usually be entitled to a refund.

If you do not provide your ID document if we ask you for it, or if we ask you to attend a further appointment and you do not attend, your application could be refused.

Additional information

Find out more about the EU Settlement Scheme.

This service is for ID document checking only. If you have questions about your application, contact the EU Settlement Resolution Centre.

It's also good news for those entitled to the full new single-tier state pension.

Those receiving this will see an increase from £164.35 to £168.60 - which means an additional £4.25 a week.

That's £221 extra by the end of the 2019/2020 tax year, which raises the total annual income to £8,767.20.

The government published its long awaited white paper on immigration arrangements that will apply when free movement of EU workers ends following Brexit.

The proposals for a new skills-based immigration system, that will apply both to EU migrants and those from elsewhere, follow the recommendations of the Migration Advisory Committee and include:

The government is to consult on what would be an appropriate salary threshold (currently £30,000 a year) for the skilled migrant route. There is also to be a new 12-month temporary work visa for workers of any skill level.

The General Data Protection Regulation (GDPR) applies to all EU Member States, including the UK, from 25 May 2018.

The GDPR strengthens existing data protection rules through a number of measures, including:

Breaches of the GDPR may lead to fines of up to 20 million Euros or 4 per cent of global turnover, whichever is the greater. Enforcement of the new rules in the UK rests with the Information Commissioner’s Office (ICO).

On 13 September 2017, the government introduced a new Data Protection Bill to:

The Bill received Royal Assent on 23 May to become the Data Protection Act 2018 which became law on 25 May.

The ICO has a range of information and resources especially designed for organisations. CIPD members can also see our Data protection, surveillance and privacy at work law Q&As.

It’s a confusing time to be a landlord, with new regulations on fees and licensing joining the raft of tax changes introduced over the past few years.  Add to that uncertainty over Brexit and the potential for further base rate rises, and you’d be forgiven for feeling overwhelmed by the amount of flux in the buy-to-let sector.

To explain what’s happening and set the changes in context, we’ve listed the 16 most important things landlords need to know in 2019. If you need to remortgage your rental property or want a new buy-to-let mortgage, call Which? Mortgage Advisers for a free consultation on 0808 256 5205. Alternatively, fill out the form at the end of the article and they’ll call you back. 1.

Letting fees ban A ban on letting agents charging fees to tenants will come into force on 1 June*. The new rules will involve deposits being capped at five weeks’ rent (or six for tenancies that cost more than £50,000 a year), and agents and landlords will be banned from charging fees for anything other than the following: contract changes or termination when requested by the tenant utilities, communications services and council tax issues for which the tenant is at fault, such as the replacement of lost keys.

While the changes are designed to crack down on agents, they’ll also have an impact on landlords, who will face the burden of paying for tenant referencing and inventories – costs that they currently pass on to tenants. The regulations will only apply in England. Letting fees are already banned in Scotland, and the Welsh government is considering a similar bill.

As if landlords haven’t suffered enough due to regulatory changes – more are planned for 2019.

If you’re a landlord, you’ll already have been on the receiving end of several new policies, including a reduction in the tax reliefs you can claim.

And there are more changes to come next year, including the banning of tenant fees and the capping of deposits. There’ll also be the outcome of a consultation on three-year tenancies.

These changes are likely to go ahead unless big political events – such as Britain leaving the EU – lead to a General Election, which would allow other political parties to introduce their own changes if they got into power.

1. A ban on tenant fees

Soon, tenants will be required to pay only their rent and deposit when they sign up to a new lease, due to the banning of tenant fees.

This change means most additional fees will be banned, such as any charges for carrying out an inventory or referencing.

However, landlords will be able to charge fees to replace keys lost by tenants or for late payment of rent.

With most costs no longer chargeable to tenants, landlords will need to pick them up – but one option for them to recoup these costs will be to increase rents.

2. A cap on tenants’ deposits

Damage is one cost that landlords will still be able to claim back, through the deposit at the end of the tenancy.

Until now, deposits haven’t been capped – but they soon will be under new government regulations.

Currently, the government proposals suggest a deposit cap of five weeks’ rent for properties where the annual rent is less than £50,000. That cap increases to six weeks’ rent where the annual rent is £50,000 or more.

This measure – along with the banning of fees – is part of the Tenant Fees Bill 2017-2019, which was introduced into parliament in May and has already now moved to the House of Lords. It’s due to become law shortly.

3. Three-year tenancies

The government has consulted on introducing a three-year tenancy term, with a six-month break clause. This would follow a similar model that has already been introduced in Scotland.

It’s a move that could prove popular among tenants seeking long-term security from their rental property.

Government data reveals that people stay in their rented homes for an average of nearly four years – and yet 81 per cent of rental contracts are assured shorthold tenancies with a minimum fixed term of six to 12 months.

However, initial reports suggest the government’s appetite to go ahead with the measures is shrinking due to fears that it’ll scare off property investors.

If you’re an EU citizen, you and your family will be able to apply to the EUSettlement Scheme to continue living in the UK after 30 June 2021. If your application is successful, you’ll get either settled or pre-settled status.

You may be able to stay in the UK without applying - for example, if you’re an Irish citizen or have indefinite leave to remain (ILR).

The UK has reached an agreement with Norway, Iceland, Liechtenstein, and a separate agreement with Switzerland.

When you can apply

The EU Settlement Scheme will open fully by 30 March 2019. You may be able to apply now if you meet the criteria.

The deadline for applying will be 30 June 2021.

When you choose to apply may depend on your circumstances.

The deadline for applying will be 31 December 2020 if the UK leaves the EU without a deal.

An Equality and Human Rights Commission (EHRC) consultation on measures to enforce the reporting of organisations’ gender pay gaps closed on this date.

The EHRC’s draft policy document on enforcement says that non-compliance with the regulations will initially be dealt with informally. Employers will need to report their gender pay gap within 42 days of receiving a letter from the EHRC. If this does not happen, the EHRC will investigate whether this amounts to an “unlawful act”, and the employer will be offered the option of a written agreement on compliance. If this option fails, organisations must prepare an action plan for remedying the breach and, if they do not do so, the EHRC could apply to the courts for enforcement. Failure to comply with the court order could be subject to an unlimited fine.

The regulations contain no enforcement penalties; the current proposals are based on the supposition that failing to comply with them is a breach of the Equality Act 2010, and some legal commentators maintain that gender pay reporting is beyond the Act’s scope. However, law firms have warned that the risk of reputational damage to organisations that do not comply is a greater threat than enforcement action.

Anybody over the age of ten who applies for registration or naturalisation as a British citizen needs to meet the so-called “good character requirement”. This is a mandatory requirement set out in the British Nationality Act 1981. Where a person is deemed by the Home Office not to be “of good character” then his or her application for citizenship will be refused.

There is no further definition of what is meant by “good character” in the British Nationality Act 1981. However, there is guidance available from the Home Office as to what is likely to be considered behaviour that indicates a person is not “of good character”. We can also look to the very few cases that have reached the courts on this issue.

Home Office guidance: what is indicative of “bad character”?

The current guidance as to what factors the Secretary of State will consider when assessing a person’s good character is set out in nationality policy guidance document Good character requirement.

The guidance runs to 53 pages and includes a long, non-exhaustive, list of issues which would, in the Secretary of State’s view, indicate that a person is not of good character and would therefore lead to refusal.

The list includes issues which are relatively uncontroversial and to be expected, such as war crimes and terrorism. It also includes more questionable factors when it comes to deciding whether a person is of “good character”, including issues of bankruptcy and liquidation.

The sections of the guidance which cause the most concern to applicants, partly because it is not always clear when they do or do not apply, are those on deception and dishonesty and on breaches of immigration law.

Criminal convictions

Unsurprisingly, previous criminal convictions will often lead to an application for naturalisation or registration being refused on good character grounds. A series of “tariffs” or periods of exclusion from qualifying for British citizenship are set out in the guidance:

Four years’ or more imprisonmentApplication will normally be refused, regardless of when the conviction occurred.
Between 12 months’ and four years’ imprisonmentApplication will normally be refused unless 15 years have passed since the end of the sentence.
Up to 12 months’ imprisonmentApplications will normally be refused unless ten years have passed since the end of the sentence.
A non-custodial sentence or other out of court disposal that is recorded on a person’s criminal recordApplications will normally be refused if the conviction occurred in the last three years

It is the entire sentence imposed on an individual which will be looked at, not the actual time spent in prison. A suspended prison sentence will be treated as a “non-custodial offence or other out of court disposal that is recorded on a person’s criminal record”, unless the sentence is subsequently ‘activated’.

Sentences imposed overseas will normally be treated as if they had been imposed in the UK. However:

It will normally be appropriate to disregard a conviction for behaviour that is considered legitimate in the UK. Examples of offences abroad that you may disregard include homosexuality or membership of a trade union. However, the fact that there may be no equivalent for an overseas offence in British law does not in itself mean that the offence should automatically be disregarded, and you must look at what that offence indicates about the person’s character. A willingness to disobey the law in another country may be relevant even if their conduct would have been lawful in the UK.

The guidance also contains detailed information as to what constitutes “out of court disposals”. They include cautions, warnings, community sentences, hospital orders and fines. They do not include Fixed Penalty Notices; however, these may be relevant when making the overall assessment as to whether a person is of “good character” (see below).

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The table is not the be-all and end-all when it comes to assessing good character. The decision maker is expected to make an overall assessment as to the character of the applicant. This includes consideration of persistent offenders and means that, in some cases, the “overall pattern of behaviour:

may justify refusing an application, even if the individual sentences imposed would not normally in themselves be a reason for refusal [in line with the table above].

The decision-maker will take into account factors such as the number of offences, the time period over which those offences were committed, the impact on the public, and whether there has been an escalation in the seriousness of the offences.

In some cases, an applicant may be refused even when they have never been charged or convicted:

Where there is firm and convincing information to suggest that a person is a knowing and active participant in serious crime (e.g. drug trafficking), the application will normally be refused.

The decision should give careful consideration to the nature of the information and the reliability of the source in such cases.

Finally, one should always remember that it is important to declare all criminal convictions, including pending ones. An applicant who fails to do so may see their application refused not only on the ground of the criminal conviction, but also on the ground of deception (see below).

Do driving and parking offences have to be declared for a British citizenship application?

The short answer is that it is important to disclose all convictions and to err on the side of caution by over- rather than under-disclosing. Where a conviction is a very minor one, such as a minor driving conviction, there is more danger from failing to disclose and being accused of deception than from refusal on good character grounds because of the conviction itself. As President Nixon found to his cost, the cover up can be worse than the crime itself.

Fixed Penalty Notices are not always technically criminal convictions. It depends how an incident was treated by the police at the time. However, we have already seen that the good character requirement for naturalisation is not just about criminal convictions, it is also about wider behaviour.

It is not completely clear from the naturalisation application form, Form AN, whether Fixed Penalty Notices have to be disclosed. As a note to question 3.1 (“Have you been convicted of any criminal offence in the UK or any other country?”) the form states:

You must give details of all criminal convictions. This includes road traffic offences (including all drink driving offences). Fixed Penalty Notices (such as speeding or parking tickets) do not form part of a person’s criminal record and will not be considered in the caseworker’s assessment of character unless either:

• the person has failed to pay and there were criminal proceedings as a result; or

• the person has received numerous fixed penalty notices.

This does not explicitly say whether Fixed Penalty Notices need to be disclosed although it is implied. The accompanying Guide AN document is much clearer, however. At section 3 on good character it states:

Fixed penalty notices (such as speeding or parking tickets) must be disclosed, although will not normally be taken into account…

Very serious road traffic offences such as drunk or dangerous driving will always count as criminal convictions and must be disclosed in an application for naturalisation.

Do old or “spent” convictions have to be declared?

EBOOKNaturalising as a British citizen: a guide

Full guide to the requirements and process for naturalising as a British citizen, including where the Home Office will show flexibility and where not. Case studies included throughout.


Under the Rehabilitation of Offenders Act 1974, some criminal convictions become “spent” after a certain period of time. This means that the offence does not have to be declared for most purposes, for example when applying for employment or insurance. The period of time before an offence varies with the seriousness of the offence.

However, criminal offences never now become spent for the purposes of immigration and nationality law. The law on rehabilitation for immigration and nationality purposes was changed by section 140 of the Legal Aid, Sentencing and Punishment of Offenders Act 2012 with effect from 1 October 2012.

This means that all convictions, including spent convictions, have to be declared in an application for naturalisation. The guidance on the good character requirement confirms this:

Applicants are required to disclose all convictions, regardless of whether or not they are ‘spent’ under the Rehabilitation of Offenders Act 1974 (1974 Act). You may take into account any past convictions regardless of when they took place, as nationality decisions are exempt from section 4 of the 1974 Act that provides for certain convictions to become ‘spent’ after fixed periods of time.

This is not the case, however, for applicants who reside in Northern Ireland. These applicants are

only required to disclose unspent convictions as defined in the Rehabilitation of Offenders (Northern Ireland) Order 1978.

At page 52 of the guidance there is a table of rehabilitation periods applicable to residents of Northern Ireland. It is nevertheless arguably prudent to disclose even spent convictions as there is a real risk of a Home Office caseworker based in Liverpool missing the special provisions for Northern Ireland. This could cause refusal on grounds of deception and lead to wasted time and money seeking reconsideration.

Indeed, it is very important that all applicants declare all their convictions, including driving offences and spent convictions, to avoid seeing their application refused on the basis of deception (see below).

War crimes, terrorism and other activity contrary to the public good

Most of the section in the nationality policy guidance dealing with war crimes and terrorism is blanked out, so we do not know exactly what are the instructions to decision-makers relating to these cases. What we do know of policy in such cases is reflected in our full ebook on naturalisation.

Financial soundness

When deciding on an applicant’s good character, the Home Office may also look at their “financial soundness”, which includes

Bankruptcy or liquidation will not be automatic reasons for refusal, except where fraud has occurred. In all other cases, the decision-maker will look at the level of culpability of the applicant in the events which led to bankruptcy or liquidation and the timing of the bankruptcy or liquidation. In particular:

You must consider whether the person was reckless or irresponsible in their financial affairs leading to their bankruptcy or their company’s liquidation. If so, it is likely to be reflected by a disqualification order which prevents a person from being a Director or taking part in the management of a limited company for a period of up to 15 years. Details of all disqualifications are on the Companies House website. Where a person has a disqualification order, an application will normally be refused.

Similarly, debt in itself will not normally be a reason for refusal. However, where a person deliberately and recklessly builds up debts and there is no evidence of a serious intention to pay them off, the decision maker will normally refuse the application.

Deception or dishonesty

Present or past alleged deception or dishonesty by an applicant is one of the most common reasons for refusal on good character grounds. In practice, a decision maker will normally refuse an application where the applicant has used deception

Where deception was used in a previous immigration application, it does not matter whether the deception was material to the grant of leave or not. Even if the deception was not relevant a later application for naturalisation will still normally be refused.

Where the deception relates to a previous immigration application, an application for British citizenship will be refused for ten years starting with the date on which that deception was discovered or admitted.

When the deception relates to the current application for citizenship any subsequent application for citizenship will be normally be refused if it is made within ten years from the date of the refusal unless the failure to disclose was unintentional and concerned a one-off non-custodial sentence or out of court disposal.

Where deception is committed in an application for naturalisation or registration and is not uncovered at the time of the application, the Home Office has a power to later deprive a person of their British citizenship. This has occurred in some cases involving, for example, successful false asylum claims leading to a grant of a settlement and eventually to naturalisation.

Overstaying, illegal entry and breaches of immigration law

In December 2014 the Home Office introduced new guidance on good character and started to refuse naturalisation applications on the basis of poor previous immigration behaviour. This is now one of the most common reasons for refusal on the basis of good character.

Under this amended guidance a decision-maker will normally refuse an application if, in the ten years prior to the application, an applicant:

Under this amended guidance a decision maker will normally refuse an application if, in the ten years prior to the application, an applicant:

Not every past breach of immigration laws triggers a refusal. The guidance contains a detailed section on overstaying. Whilst overstaying in the past ten years is a potential ground for refusal, it can be disregarded if it is the sole reason for refusal and falls within certain timelines. It is important to refer to the guidance on this point.

There is in effect a permanent exclusion from ever applying successfully for British citizenship in cases where the applicant:

It is important to remember that, in addition to the factors listed above, the Secretary of State retains the very wide discretion to refuse an application whenever she is not satisfied that the application is of good character. The guidance confirms that:

If the person does not clearly fall into one of the categories outlined above but there are doubts about their character, you may still refuse the application.

Non compliance with the Worker Registration Scheme

There is no specific mention of non-compliance with the Worker Registration Scheme (WRS) for citizens of “A8” and “A2” EU countries. However, there have been concerns that refusals may occur on this basis in practice. These concerns were fueled by the inclusion of a specific question on the paper version of the EEA(PR) application form which asked outright if the applicant had worked in the UK in breach of the WRS.

These concerns do not seem to have materialised in practice. We aware of cases of A8 and A2 EU nationals who did work in breach of the WRS within the past ten years and successfully applied for naturalisation. Nor are we aware of any refusals for this reason. It is worth being aware of all the same.

Dealing with the guidance in practice

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Firstly, it is important to note that the refusal of an application for British citizenship does not by itself prejudice an applicant’s current immigration status or future applications for British citizenship. In other words, an applicant who submits an application for British citizenship which is refused will retain his or her current immigration status. He or she will also be free to submit a new application for British citizenship in the future, if or when he or she meets the good character requirement.

The exception to this rule is where the reason for refusal is that the applicant has used deception in the current application. In this case, any new application will be refused for a period of ten years.

In many cases it might well be that the practical advice is to wait until a person has a straightforward application. For example, in the case of a person who has overstayed and will struggle to show that they did not work during that time, it might well be that they will want to wait until ten years have passed since the end of their period of overstay. This is especially true with individuals with limited financial means, who will be unwilling to risk spending such large amounts of money.

At the time of writing, in February 2019, an application for naturalisation costs £1,330, out of which only £80 (the administrative cost for the citizenship ceremony) will be refunded if the application is refused.

However, some potential applicants may be more willing to take risks and be willing to try submitting an application, even when it is likely that it will be refused and they will need to challenge it. Importantly, the good character requirement guidance is guidance only. None of the grounds for refusal in the guidance are mandatory as such. It is always possible to put arguments forward to rebut the presumption of refusal.

Granting in exceptional circumstances despite poor character

According to the Home Office guidance, an application for British citizenship will only be granted in very limited circumstances when there are factors which would bring the application to normally be refused. In particular, the guidance says

An exceptional case is one where on the facts of the case, the application would normally be refused but there are mitigating circumstances which mean it would be appropriate to grant.

Examples of where applications may be granted include, but are not limited to, cases where:

This suggests a very strict interpretation of the guidance, which is arguably incorrect. Judges have suggested that the Secretary of State should apply the guidance in a more flexible way.

However, there is a marked difference between the theory and practice of law. Realistically, in most cases the outcome of an application for naturalisation will be whatever the Home Office decides, and the Home Office case worker deciding the application will almost always follow and apply the guidance. In some cases it may be feasible as a matter of law to bring a legal challenge by way of an application for judicial review. But very few rejected applicants will want to go to the expense and inconvenience of pursuing a legal challenge. It can be difficult to persuade the court that a decision maker has acted irrationally or unlawfully where such a wide discretion exists.

Taking into account positive evidence of good character

As we have seen, the nationality policy guidance mainly guides officials as to when to refuse applications on bad character. The guidance does little or nothing to encourage officials to take into account evidence of positive good character. There are however relevant High Court cases on this issue, which are analysed elsewhere on Free Movement and discussed in our full ebook.

Refugees and illegal entry

Refugees should not be penalised for entering the UK unlawfully. After a long battle, the guidance was finally amended in January 2019 to draw caseworkers’ attention to this point. It says:

you must take account of Article 31 of the Refugee Convention when considering whether it is appropriate to refuse a person granted refugee status on the grounds of illegal entry. Article 31 states that refugees should not have any penalties imposed upon them as a consequence of illegally entering or being present in the country of refuge illegally in order to seek sanctuary, provided that they:

Article 31 of the Refugee Convention does not specify any minimum time before a person should claim asylum and this will need to be considered on a case-by-case basis. As a guide it is not unreasonable to expect that a person who enters the UK illegally, with the intention of claiming asylum, should claim asylum within 4 weeks of arrival. An applicant who, having entered illegally, delayed claiming asylum beyond this period will normally be refused citizenship unless there is a reasonable explanation for the delay. There is also an expectation that those seeking protection should do so in the first available safe country, so should not, for example, travel across several European countries to claim in the UK. That by itself will not be grounds to refuse but it will be a factor to consider alongside others that may cast doubt on an applicant’s good character. If an applicant entered illegally and would have had a valid section 31 defence but was convicted before their application for asylum was decided and granted, it may be appropriate to disregard the conviction.

This exception has always existed but unfortunately, experience suggests it was too often not applied by officials, and many refugees were granted naturalisation only after challenging an initial refusal by way of an application for judicial review. Hopefully decision-making will improve on this point, though the Article 31 exception is far from lenient.

Who does not need to meet the good character requirement?

Finally, it is worth remembering that two categories of individuals are exempt from meeting the good character requirement. They are

  1. individuals who apply under the statelessness provisions in Schedule 2 of the BNA 1981, which is directed at those who would otherwise be left stateless
  2. individuals who apply under section 4B of the Act, which is directed at those who have no other citizenship.

Following the Supreme Court decision in R (Johnson) v Secretary of State for the Home Department [2016] UKSC 56 an individual who would automatically have been born British before 1 July 2006 but for the fact his or her parents were unmarried and it was his father rather than his mother who was British is also exempt from the good character requirement. The Supreme Court held that those who had been denied British citizenship by this historic legislative bias were entitled to register as British even if they were of bad character.

A remedial order is drafted and in the pipeline to amend the British Nationality Act 1981 to remove the good character requirement from such cases, as well as from other historic gender discrimination registration categories such as section 4C.

This article was originally published in November 2017 and has been updated to take account of developments since then. Thanks to John Vassiliou of McGill & Co for his work on the latest version.